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Transportation

Outside Madrid - Air travel INFORMATION ON AIRLINE COMPANIES:

In Madrid
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BARAJAS NATIONAL AIRPORT:

Telephones:
902 353 570
91 305 83 43
91 305 83 44
91 305 83 45

LEFT LUGGAGE: There is a 24-hour consignment service in each of the airport terminals. The maximum time for left luggage is 15 days. Payment in cash only.

TRANSPORTATION TO THE AIRPORT: There are buses that make the run between the airport and the Plaza de Colón every 10-15 minutes, from 5:45 AM until 9:30 PM. The trip takes between one-half hour and ¾ hour, when the traffic is not too heavy. During rush hours, you should plan on an hour-long trip. A one-way ticket costs 385 Ptas. The Plaza de Colón is reachable by metro stops Colón or Serrano.

MORE INFORMATION: 91 431 61 92

Taxis between the city center and the airport cost approximately 2,000 Ptas. There does not tend to be a problem getting a taxi at the exit of the airport terminals and it is unadvisable to accept the offers of taxi drivers inside the airport building as there have been many cases of swindling.

There are a large number of parking garages in the city at a more or less reasonable price.

The Metro line to the airport has already been inaugurated.

MADRID- BARAJAS AIRPORT TERMINALS:
TERMINAL 1 (T - 1)
International flights, except flights on Iberia Airlines to Germany, Austria, Belgium, France, Holland, Italy, Luxembourg and Portugal.
Parking area: P 1

TERMINAL 2 (T - 2)
National flights and flights on Iberia Airlines to Germany, Austria, Belgium, France, Holland, Italy, Luxembourg and Portugal
Parking Area: P 2

TERMINAL 3 (T - 3)
Iberia gateway and regional flights. Iberia Regional
Parking zone: P 2

TELEPHONE INFORMATION NUMBER: 902 35 35 70
IBERIA SALES OFFICE ON SANTA CRUZ DE MARCENADO STREET:
Calle Santa Cruz de Marcenado, 2, 28015
TELEPHONE: 91 722 96 00 (24-hour Information and Reservations)

Complaints and Claims

Responsible body

Airline Company

Content

The users of air transport may present complaints, when, having confirmed their ticket, cannot depart on the contracted flight due to the company having sold more tickets than available seats on the airplane (overbooking);when delays are not due to causes beyond the company’s control (storms, strikes, airport closings); when luggage is lost or damaged or when the return of checked baggage is unduly delayed; or when personal injury is suffered due to accident

Beneficiaries

The contractor of the trip or his/her heirs, according to the case.

Requirements

Proof of the existence of the contracted air transport and the reservation, as the case may be.

Presentation

PLACE:
In the airline company itself (in written form)
in the office of the General Administration of Civil Aviation. In the Municipal Office of Consumer Information (OMIC)
By telephone: by calling 010

Documentation

Bring ticket and reservation code number along with the receipt for checked luggage, accordingly.

Other Specifics

In case of loss or damage to luggage, if the user has made use of the Declared Value section, the limit of the airline company’s responsibility is of that Value and not of the quantities established by regulation for cases in which there has been no Declared Value.

Reports

MINISTER OF PUBLIC WORKS (ministerio de fomento), GENERAL ADMINISTRATION OF CIVIL AVIATION

 

   
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